Zavnex Support
Zavnex Support
Answers from your store's own policies, order lookup, and bulk request capture — day and night.
Shoppers ask questions at 2am. If nobody answers, the sale goes to sleep too. Zavnex Support is a clerk for your Shopify storefront that answers from your own products, pages, and policies — day and night.
A clerk that works from your store's own information, keeps a plain record of what it handled, and knows when a question belongs to a human.
Answers shopper questions 24/7 from your own products, pages, and policies — and remembers the conversation, so follow-up questions make sense.
Shoppers enter an order number and email; the clerk checks the order live and answers only when the email matches the order. Nothing is shared on a mismatch.
Bulk, custom, and quote requests are collected in a short chat form — product, quantity, deadline, and contact — and land in the app as one tidy, reply-ready request.
When a shopper hesitates over a purchase, the clerk can offer your store's actual current discount, with its real conditions. It never invents a code.
When Zavnex can't answer, it can collect the shopper's email so you can follow up.
Friendly, professional, or playful, with your own greeting. Teach it an answer once, in plain words, and it uses it from then on.
The app records every conversation and prepares reports of what the clerk handled — questions answered, requests captured, offers made. Time saved is shown too, always labeled as an estimate.
The app flags the moments a human should step in — a frustrated shopper, or a question the clerk couldn't answer where the shopper left their email for you.
During your trial, proof reports in the app count what actually happened — including orders that used a discount code the clerk offered — before you decide on a plan.
Three steps, and the middle one is the whole point: your shoppers get answers while you're off the clock.
Zavnex reads your products, pages, store policies, and current discounts straight from Shopify. There are no documents to upload and nothing to train.
The clerk answers from that synced content around the clock, checks orders, offers your real discounts, and collects requests and emails when a human should follow up.
Reports in the app show what the clerk handled while you were off the clock — and a "Teach the clerk" link next to each unanswered question lets you fix the answer once, for good.
One flat monthly price per plan. Every plan includes every feature — the plans differ only in how many AI replies you get each month.
1,000 AI replies a month
Every feature included
5,000 AI replies a month
Every feature included
15,000 AI replies a month
Every feature included
Using up all 500 never charges you. No plan is needed to start. If you don't choose a plan after the trial, AI replies pause and nothing is charged — order tracking, email capture, and request capture keep working.
A "reply" is one AI-written answer delivered to a shopper. Order lookups, request forms, and "leave your email" fallbacks never count as replies. If you reach your month's limit, AI replies pause until the next month or a bigger plan — order tracking, email capture, and request capture keep working, and you are never billed extra for replies. If your trial ends and you never pick a plan, nothing is charged: AI replies pause, and order tracking, email capture, and request capture keep working. If you subscribe during your free trial, your first charge lands on or after your trial end date, never before. Billing runs through Shopify, like your other apps.
Zavnex Support is coming soon to the Shopify App Store. Until then, write to us and we'll let you know when it opens.
support@zavnex.com